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Back to FAQ's
How do I track my order?
My flowers have not arrived
What happens if my order is delivered late?
What happens if the recipient isn't home for the delivery?
I have sent flowers to the wrong address. What can I do?
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Changes to Orders (4)
Can I change my delivery date?
Can I add or change a gift message on my order?
Can I change the delivery address?
Can I cancel my order?
Order Processing & Payments (4)
How do I know my order has been processed successfully?
I have not received my refund
I have not received an order confirmation
I would like a VAT invoice
What is the 100% Happiness Guarantee?
My gift message is missing
The bouquet I have received is the incorrect size
My order is missing an additional gift
My order has arrived with a damaged gift
See all 7 articles