We do apologise if you order has arrived and is missing an additional gift.
Unfortunately due to our busy packing process, mistakes may happen from time-to-time. If you opted to add a gift to your order (e.g. chocolates, wines, vases etc.), but it has arrived without, get in touch with us as soon as you can and a member of our Customer Experience team would be more than happy to refund the cost of the gift for you.
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Don't forget, if you feel something isn't right, our friendly Customer Experience team are available to chat via email, live chat or on the phone, and love to go the extra mile to ensure you're happy.
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