If your order has arrived and the additional gift is damaged (for example, if the vase has accidentally broken), we will be sure to put things right for you. Please don't hesitate to get in touch with us if this has occurred, a member of our Customer Experience team will have the cost of the gift refunded back to you to help put things right.
100% Happiness Guarantee
Don't forget, if you feel something isn't right, our friendly Customer Experience team are available to chat via email, live chat or on the phone, and love to go the extra mile to ensure you're happy.
Happiness Guarantee (for any product or delivery issues you have experienced)
If you feel we have fallen short with the service you have experienced, we’d like the chance to put it right and compensate you accordingly.
Speak to us on live chat
Available 9am - 1pm Monday To Friday
Speak to us on Facebook Messenger
Available 9am - 5pm Monday To Friday
Send us an email
Available to send anytime
Due to high demand, and reduced staff given the current COVID-19 lockdown, the average response time is currently 2-5 working days
Call us on 020 3696 1136
Available 9am - 1pm Monday To Friday (This service is not currently available)