If your order has arrived and the additional gift is damaged (for example, if the vase has accidentally broken), we will be sure to put things right for you. Please don't hesitate to get in touch with us if this has occurred, a member of our Customer Experience team will have the cost of the gift refunded back to you to help put things right.

100% Happiness Guarantee

Don't forget, if you feel something isn't right, our friendly Customer Experience team are available to chat via email, live chat or on the phone, and love to go the extra mile to ensure you're happy.

View 100% Happiness Guarantee