Appleyard London believe that everyone should have a little luxury in their life. We apply the same level of care and attention in our customer service as we do in selecting and arranging our luxury flowers.

We want to make sure your recipient is delighted with their gift and you are 100% happy. If you feel something isn't right, you can now redeem your 100% Happiness Guarantee which will add credit up to the value of the affected items plus an additional £10 to your account. This can be redeemed if you experience any of the following problems with an order that was received in the last 8 days. 

  • Flowers or plant have arrived looking poor
  • Flowers have not lasted the specified period
  • You have received the wrong item or wrong size of item
  • An item is missing from your delivery
  • You have not received your delivery 

Redeem 100% Happiness Guarantee Instructions

For other issues, please contact our customer service team.