100% Happiness Guarantee

Appleyard London believe that everyone should have a little luxury in their life. We apply the same level of care and attention in our customer service as we do in selecting and arranging our luxury flowers.

We want to make sure your recipient is delighted with their gift and you are a 100% happy. If you feel something isn't right, our friendly Customer Experience team are available to chat via email, live chat, and love to go the extra mile to ensure you're happy.



We strive to ensure all of our customers receive their order on time and in excellent condition. However we deal with live and perishable products and send them via courier services. Therefore we appreciate that there will be rare but inevitable circumstances where we do not achieve this.


If you have a query or complaint regarding our services please do not hesitate to contact us and we will help to put it right. Find out how to redeem your 100% Happiness Guarantee below.


Redeem 100% Happiness Guarantee



All complaints are considered on their own merits and our decisions are discretionary.