Like many other business, we have been affected by Coronavirus. HOWEVER, we are still taking orders and sending out gifts and flowers for delivery Tuesday to Saturday (inclusive). However, our customer service response times are taking slightly longer versus the level customers have come to expect. Our current availability by channel is as follows:


Help Centre (RECOMMENDED) 

Recommended to use... when seeking answers provided on all topics including shortcuts to most popular questions

Available 24 x 7


Redeem 100% Happiness Guarantee (RECOMMENDED)

Recommended to use... when seeking quick compensation (credit on your account) for any delivery or product issues experienced

90% processed within 24 hrs, Monday to Friday (excluding bank holidays)


Live chat support

Recommended to use... when seeking  help from our customer experience team for urgent queries relating to orders

Available 9am-5pm, Monday to Friday (excluding bank holidays)


Phone support

Not currently available


Email queries/contact form

Not Recommended to use at present... if seeking a quick response

We are currently responding to emails in around 48-72 hours