After You Have Ordered
Information to help you after you have placed your order
To track your order, go to our 'Track My Order' page and enter your order number in our order tracking feature. How does it work? Enter your...
Thu, 25 Apr, 2019 at 9:54 AM
We go to great lengths to ensure all orders are delivered, and 98%-99% of orders are delivered first time. Regretfully, there can be rare occasions when tha...
Thu, 25 Apr, 2019 at 10:00 AM
We understand the importance of timely delivery, especially for important occasions. Regretfully, there can be occasions when our courier provider may not c...
Thu, 25 Apr, 2019 at 10:03 AM
If no one is home to receive the delivery, parcels are often left in a safe place or with a neighbour. A card will be left specifying where the parcel has b...
Thu, 25 Apr, 2019 at 10:06 AM
With our tracked services (Standard Tracked & Premium Delivery), your item is dispatched the night before your selected delivery date. If you have s...
Fri, 28 Sep, 2018 at 11:52 AM
If it is 2+ days ahead of your delivery date and you have noticed that the delivery address on your order is incorrect, you can still change your order. Fee...
Thu, 25 Apr, 2019 at 10:08 AM
You will receive an email the evening before your delivery to confirm that your order has been dispatched. If you have ordered using a tracked delivery opti...
Thu, 25 Apr, 2019 at 10:10 AM
If you are an Appleyard Privilege customer but have been charged for delivery on an order, please get in touch with us and we will be more than happy refund...
Thu, 25 Apr, 2019 at 10:11 AM