To track your order, go to our 'Track My Order' page and enter your order number in our order tracking feature. How does it work? Enter your...

We go to great lengths to ensure all orders are delivered, and 98%-99% of orders are delivered first time. Regretfully, there can be rare occasions when tha...

We understand the importance of timely delivery, especially for important occasions. Regretfully, there can be occasions when our courier provider may not c...

If no one is home to receive the delivery, parcels are often left in a safe place. This can often be with a neighbour, behind a shed, gate, bin or under a s...

This depends on when your delivery is due. Delivery in 2+ Days? If it is 2+ days ahead of your delivery date and you have noticed that the delivery add...

The majority of our orders are dispatched the night before delivery, to ensure the flowers arrive and are as fresh as possible! However, this can depend on ...

You will receive an email the evening before your delivery to confirm that your order has been dispatched. If you have ordered using a tracked delivery opti...

If you are an Appleyard Privilege customer but have been charged for delivery on an order, please get in touch with us and we will be more than happy refund...

If your courier tracking link says that your parcel has been successfully delivered but there is no sign of the flowers at the delivery address, there are a...