After You Have Ordered

Information to help you after you have placed your order

How do I track my order?
To track your order, go to our 'Track My Order' page and enter your order number in our order tracking feature. How does it work? Enter your...
Thu, 25 Apr, 2019 at 9:54 AM
My flowers have not arrived
We go to great lengths to ensure all orders are delivered, and 98%-99% of orders are delivered first time. Regretfully, there can be rare occasions when tha...
Thu, 25 Apr, 2019 at 10:00 AM
What happens if my order is delivered late?
We understand the importance of timely delivery, especially for important occasions. Regretfully, there can be occasions when our courier provider may not c...
Thu, 25 Apr, 2019 at 10:03 AM
What happens if the recipient isn't home for the delivery?
If no one is home to receive the delivery, parcels are often left in a safe place or with a neighbour. A card will be left specifying where the parcel has b...
Thu, 25 Apr, 2019 at 10:06 AM
When will my order be dispatched?
With our tracked services (Standard Tracked & Premium Delivery), your item is dispatched the night before your selected delivery date. If you have s...
Fri, 28 Sep, 2018 at 11:52 AM
I have sent flowers to the wrong address. What can I do?
If it is 2+ days ahead of your delivery date and you have noticed that the delivery address on your order is incorrect, you can still change your order. Fee...
Thu, 25 Apr, 2019 at 10:08 AM
Dispatch Confirmation Email
You will receive an email the evening before your delivery to confirm that your order has been dispatched. If you have ordered using a tracked delivery opti...
Thu, 25 Apr, 2019 at 10:10 AM
I am a privilege customer but have been charged for delivery
If you are an Appleyard Privilege customer but have been charged for delivery on an order, please get in touch with us and we will be more than happy refund...
Thu, 25 Apr, 2019 at 10:11 AM