After You Have Ordered

Information to help you after you have placed your order

How do I track my order?
To track your order, go to our 'Track My Order' page and enter your order number in our order tracking feature. How does it work? Enter your...
Wed, 16 Jan, 2019 at 12:10 PM
My flowers have not arrived
We go to great lengths to ensure all flowers are delivered on time. Regretfully there are rare occasions when that doesn't happen or is out of our cont...
Thu, 17 May, 2018 at 8:33 AM
What happens if my order is delivered late?
We understand the importance of timely delivery, especially for important occasions. Regretfully, there can be rare occasions where our courier provider may...
Fri, 28 Sep, 2018 at 2:36 PM
What happens if the recipient isn't home for the delivery?
If the recipient is not in, a calling card will be left at the delivery address for the recipient to contact the courier and re-arrange delivery. An alterna...
Wed, 31 Jan, 2018 at 5:13 PM
When will my order be dispatched?
With our tracked services (Standard Tracked & Premium Delivery), your item is dispatched the night before your selected delivery date. If you have s...
Fri, 28 Sep, 2018 at 11:52 AM
I have sent flowers to the wrong address. What can I do?
If you did not supply the correct delivery address, and your flowers were delivered to the address you provided, we are unfortunately unable to provide any ...
Fri, 28 Sep, 2018 at 12:48 PM
Dispatch Confirmation Email
You will receive an email the evening before your delivery to confirm that your order has been successfully dispatched. If you have ordered using a tracked ...
Fri, 28 Sep, 2018 at 11:23 AM
I am a privilege customer but have been charged for delivery
If you are an Appleyard Privilege customer but have been charged for delivery on an order, please do not hesitate to get in touch with us and we will be mor...
Mon, 26 Nov, 2018 at 3:08 PM