Delivery

Information to help you after you have placed your order

How do I track my order?
To track your order, go to our 'Track My Order' page and enter your order number in our order tracking feature. How does it work? Enter your...
Tue, 17 Sep, 2019 at 10:38 AM
My flowers have not arrived
We go to great lengths to ensure all orders are delivered, and 98%-99% of orders are delivered first time. Regretfully, there can be rare occasions when tha...
Thu, 5 Dec, 2019 at 10:23 AM
What happens if my order is delivered late?
We understand the importance of timely delivery, especially for important occasions. Regretfully, there can be occasions when our courier provider may not c...
Tue, 17 Sep, 2019 at 10:38 AM
What happens if the recipient isn't home for the delivery?
If no one is home to receive the delivery, parcels are often left in a safe place. This can often be with a neighbour, behind a shed, gate, bin or under a s...
Tue, 17 Sep, 2019 at 10:39 AM
I have sent flowers to the wrong address. What can I do?
This depends on when your delivery is due. Delivery in 2+ Days? If it is 2+ days ahead of your delivery date and you have noticed that the delivery add...
Tue, 17 Sep, 2019 at 10:42 AM
When will my order be dispatched?
The majority of our orders are dispatched the night before delivery, to ensure the flowers arrive and are as fresh as possible! However, this can depend on ...
Tue, 17 Sep, 2019 at 10:44 AM
How do I know when my order has been dispatched?
You will receive an email the evening before your delivery to confirm that your order has been dispatched. If you have ordered using a tracked delivery opti...
Tue, 17 Sep, 2019 at 10:46 AM
I am an Appleyard Privilege customer but have been charged for delivery
If you are an Appleyard Privilege customer but have been charged for delivery on an order, please get in touch with us and we will be more than happy refund...
Tue, 17 Sep, 2019 at 10:36 AM
My tracking link says my flowers have been delivered, but I can't find them
If your courier tracking link says that your parcel has been successfully delivered but there is no sign of the flowers at the delivery address, there are a...
Tue, 17 Sep, 2019 at 10:47 AM