Help With Choosing a Gift & Payment

Can I place an order without an account?
Yes, as you go through the order process you will quickly find yourself at the billing information section of the checkout.  Here you can login with Fac...
Wed, 16 May, 2018 at 12:51 PM
I need help placing an order
If you are having difficulty or need help placing an order, a member of our Customer Experience team would be delighted to help you. Feel free to get in tou...
Tue, 17 Sep, 2019 at 11:49 AM
Why do I have to complete extra forms of ID in the checkout?
Due to new laws coming in to place, Appleyard London have added stronger authentication for card payments when playing orders. What is PSD2? The EU Pay...
Mon, 28 Oct, 2019 at 10:32 AM
What does Bijou, Chic, Lux & Grande mean?
Bijou, Chic, Lux and Grande are the size options for our bouquets.  Bijou: Standard  Chic: Large Lux: Extra Large Grande: Our Biggest Size - Selecte...
Tue, 17 Sep, 2019 at 12:11 PM
Can I have some advice on a suitable bouquet to send?
Yes of course! We recommend you contact us via live chat and a member of our Customer Experience team would be more than happy to help you choose the perfec...
Tue, 17 Sep, 2019 at 11:50 AM
How do I use Store Credit?
If you have store credit in your account it will appear as available option in the 'Payment Information' section when you're in the checkout....
Tue, 17 Sep, 2019 at 12:10 PM
I am an Appleyard Privilege customer but have been charged for delivery
If you are an Appleyard Privilege customer but have been charged for delivery on an order, please get in touch with us and we will be more than happy refun...
Tue, 17 Sep, 2019 at 12:10 PM