Product complaints

There are stems missing from my bouquet
We guarantee you will receive the correct number of stems. Stem counts can be found on the product page for your bouquet. If you are concerned you haven...
Wed, 16 May, 2018 at 12:47 PM
My gift message is missing
While we appreciate gift messages are important, the gift message has no monetary value so we can neither charge nor refund customers for a missing gift mes...
Wed, 16 May, 2018 at 12:46 PM
My flowers have not lasted
Most of our flowers or plants are guaranteed to last 7 days. There are a few exceptions - some which we guarantee longer and some shorter. Typically, beyond...
Tue, 29 May, 2018 at 2:03 PM