Order Processing & Payments

How do I know my order has been processed successfully?
Once you've placed your order, you'll be redirected to our order confirmation page. This will show your order number at the top, should you need t...
Tue, 17 Sep, 2019 at 10:57 AM
I have not received my refund
If you have received confirmation that your order has been refunded, please allow 3-5 working days for it to show in your account. Please note, this time de...
Tue, 17 Sep, 2019 at 10:59 AM
I have not received an order confirmation
If you have not received confirmation of your order by email, it is worth checking your junk or spam email folder. Please also allow up to 20 minutes after ...
Tue, 17 Sep, 2019 at 11:00 AM
I would like a VAT invoice
If you would like a VAT invoice for your order, you will need to request this directly from our Customer Experience team.  You can request a VAT receipt...
Tue, 17 Sep, 2019 at 11:16 AM