Complaints

What is the 100% Happiness Guarantee?
100% Happiness Guarantee Appleyard London believe that everyone should have a little luxury in their life. We apply the same level of care and attention ...
Tue, 17 Sep, 2019 at 4:26 PM
My gift message is missing
If your flowers have arrived and look to be missing the gift message, please don't hesitate to get in touch with us - a member of the Customer Experien...
Tue, 17 Sep, 2019 at 11:05 AM
The bouquet I have received is the incorrect size
If you have received the incorrect size, feel free to get in touch with us and a member of the Customer Experience team would be more than happy to refund y...
Tue, 17 Sep, 2019 at 11:07 AM
My order is missing an additional gift
We do apologise if you order has arrived and is missing an additional gift. Unfortunately due to our busy packing process, mistakes may happen from time...
Tue, 17 Sep, 2019 at 11:10 AM
My order has arrived with a damaged gift
If your order has arrived and the additional gift is damaged (for example, if the vase has accidentally broken), we will be sure to put things right for you...
Tue, 17 Sep, 2019 at 11:12 AM
I have received the wrong product
If the bouquet the you have received is different to the one you ordered, please get in touch with us and one of our friendly customer experience agents wou...
Tue, 17 Sep, 2019 at 11:13 AM
I would like to contact Customer Services
100% Happiness Guarantee Don't forget, if you feel something isn't right, our friendly Customer Experience team are available to chat via email...
Tue, 17 Sep, 2019 at 11:15 AM