HELP CENTRE

Please search our help centre below to find the answer to any question you may have

Mother's Day - opening hours, deliveries and more

Do you deliver on Mothers Day?
We are offering delivery on both Saturday 14 and Sunday 15 March  If you can not select a delivery date for that weekend, then the item is not part of ou...
Mon, 9 Mar, 2026 at 12:16 PM
Contacting customer service over Mothers' Day
We are working extra hours over Mother's Day to help ensure we can help if you have any queries or complaints. For details of how to get hold of us, ple...
Mon, 9 Mar, 2026 at 4:53 PM
Why are some bouquets not available on Mother's Day?
In order to be able to cater for the increased demand on Mother's Day we offer a specialised range. These flowers can be found on the site in theb Mothe...
Mon, 9 Mar, 2026 at 12:35 PM
My Roses are Discoloured
There are a few reasons why roses show discolouration that are entirely natural and don't indicate the flowers being in poor condition. Guard Petals (a...
Mon, 9 Mar, 2026 at 12:55 PM
Why your wrapping should be removed after opening
While we genuinely appreciate people loving our brand enough to want to leave our branded wrapping on their flowes, this will have a negative effect on the ...
Mon, 26 Jan, 2026 at 7:08 PM
Some of the rose heads are squashed
Some of our rose bouquets contain 50-200 stems. In order to keep the bouquet's shape, this is sent in a box in which the flowers sit snugly. Some of the...
Tue, 27 Jan, 2026 at 4:52 PM
I want my flowers to arrive before 5pm
We offer three types of delivery Standard Tracked by 9pm Priority Tracked by 5pm Eco Delivery by 9pm Please ensure you select the correct option for y...
Mon, 9 Mar, 2026 at 12:54 PM