HELP CENTRE
Please search our help centre below to find the answer to any question you may have
Enter your search term here...
Search
Most Popular Articles
Redeem 100% Happiness Guarantee
Track My Order
Can I Change My Delivery Date
What If My Recipient Isn't Home
Will Coronavirus affect My Order
COVID-19
Coronavirus
2
Will my order be affected by the Coronavirus outbreak?
Social Distance from Delivery Driver
Choosing A Delivery Option
Delivery Options
8
How do I track my order?
Do you offer a Same Day Delivery service?
See all 8 articles
Where We Deliver To
7
Do you deliver anywhere in the UK?
Do you deliver outside of the UK?
See all 7 articles
Find The Perfect Gift
1
Help me choose the perfect gift for any occasion
Placing An Order
Help With Order
6
I need help placing an order
Can I place an order without an account?
See all 6 articles
Product Advice
5
Can I have some advice on a suitable bouquet to send?
What does Bijou, Chic, Lux & Grande mean?
See all 5 articles
Delivery Advice
1
When will my order be dispatched?
Anonymity
2
Should I send my order anonymously?
Will you disclose my name to the recipient?
Order Processing & Payment
Processing
5
Why do I have to complete extra forms of ID in the checkout?
How do I know my order has been processed successfully?
See all 5 articles
Payment
4
How can I use my refer a friend credit?
I would like a VAT invoice
See all 4 articles
Changes To Orders
Order Change
1
Can I cancel my order?
Address Change
2
Can I change the delivery address?
I have sent flowers to the wrong address. What can I do?
Date Change
1
Can I change my delivery date?
Subscriptions & Schemes
Subscriptions
18
Which bouquet I am going to receive next month?
Can I skip a month in my subscription?
See all 18 articles
Appleyard Privilege
6
What is Appleyard Privilege?
How does Appleyard Privilege work?
See all 6 articles
Appleyard Moments
5
What is Appleyard Moments?
How does Appleyard Moments work?
See all 5 articles
Refer A Friend
2
How does Refer A Friend work?
How can I check my refer a friend credit amount?
Corporate
6
Do you have business/corporate accounts?
How Do I Create An Appleyard Corporate Account?
See all 6 articles
Flower Care
General
5
How are the bouquets packaged?
Do the flowers arrive in water?
See all 5 articles
Roses
3
What are Vintage roses / Memory lane roses supposed to look like?
The outside of my roses appear discoloured
See all 3 articles
Lilies
4
Why have my lilies been delivered closed?
How do I care for lilies?
See all 4 articles
Sunflowers
1
My Sunflowers are drooping
Freesias
1
Why are my Freesia delivered in bud?
Hydrangeas
1
How do I care for cut Hydrangeas?
Alstroemeria
2
Why have my Alstroemeria been delivered in bud?
How do I care for Alstroemeria?
Hyacinths
1
How do I get the most from my Hyacinths?
Delivery Issues
Delivery Issues
5
What happens if the recipient isn't home for the delivery?
What happens if my order is delivered late?
See all 5 articles
Product Quality Matter
Product Query
2
100% Happiness Guarantee Explained
Redeeming Your 100% Happiness Guarantee
Product Quality
6
My gift message is missing
My order is missing an additional gift
See all 6 articles
I Am The Recipient
1
How do I find out who sent me flowers?
How To Contact Us
Contact Information
2
Live Chat Opening Hours
Phone Line Opening Hours