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Valentines
My roses are discoloured
Why are bouquets unavailable for Valentines?
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Happiness Guarantee
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Happiness Guarantee Terms and Conditions
Delivery
How do I track my order?
My flowers did not arrive
What time will my order arrive?
Existing Order
Edit my order
I need a VAT invoice
Cancel my order
Subscriptions & Schemes
Skip a subscription date
What is Appleyard Privilege?
How to refer a friend
Product Quality
My order is damaged
I received the wrong product
My flowers are missing stems
Popular Questions
Where Is My Order?
Unhappy With My Order
Can I Amend My Order?
Can I Cancel My Order?
How To Care For My Flowers And Plants
Help With A Discount Code