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TRACK MY ORDER
DELIVERY
EXISTING ORDERS
PLACING AN ORDER
FLOWER & PLANT CARE
CONTACT US
Delivery
Before You Order
9
Do you offer Next Day Delivery and when is this available?
Do you offer a Same Day Delivery service?
See all 9 articles
After You Have Ordered
8
How do I track my order?
My flowers have not arrived
See all 8 articles
Product & Packaging
3
Do the flowers arrive in water?
How are the bouquets packaged?
See all 3 articles
Non-residential Delivery Addresses
3
Do you deliver to hospitals?
Do you deliver to business addresses?
See all 3 articles
Existing Orders
Changes to Orders
5
Can I change my delivery date?
Can I add or change a gift message on my order?
See all 5 articles
Processing
2
How do I know my order has been processed successfully?
I have not received an order confirmation
Payments and Refunds
2
I have not received my refund
I would like a VAT invoice
Complaints
1
Complaints Policy
Flower Care and Product Quality
Roses
3
My rose has wilted
There are discoloured petals on the outside of my rose
See all 3 articles
Lilies
4
How do I remove pollen stains from lilies?
My pet has consumed a lily - what should I do?
See all 4 articles
Sunflowers
1
My Sunflowers are drooping
Freesias
1
Why are my Freesia delivered in bud?
Alstroemeria
2
Why has my Alstroemeria been delivered in bud?
How do you look after Alstroemeria?
Hydrangeas
1
How do I look after cut Hydrangeas?
Hyacinths
1
How to get the most from my Hyacinths
Product complaints
3
There are stems missing from my bouquet
My gift message is missing
See all 3 articles
Placing An Order
Anonymity
3
Should I send my order anonymously?
Will you disclose my name to the recipient?
See all 3 articles
Voucher Codes and Discounts
5
How do I add a discount code to my order?
The website says my voucher code is invalid
See all 5 articles
Help With Choosing a Gift & Payment
5
Can I place an order without an account?
I need help placing an order
See all 5 articles
Further Information
3
How many stems will be in my bouquet?
What happens if you are unable to fulfill my order?
See all 3 articles
Recipient Details
1
Is it possible for the recipient to be notified when their gift is on its way?
Memberships & Schemes
Appleyard Privilege
5
What is Appleyard Privilege?
How does Appleyard Privilege work?
See all 5 articles
Appleyard Share & Save
5
What is Appleyard Share & Save?
How many times can I benefit from Appleyard Share & Save?
See all 5 articles
Refer A Friend
3
How does Refer A Friend work?
How can I use my referral credit?
See all 3 articles
Subscription
Delivery
6
Which days of the week do you deliver subscription flowers?
How regularly will I receive my flowers?
See all 6 articles
Bouquets
4
Which bouquets are available for monthly deliveries?
Can I choose my bouquet each month?
See all 4 articles
Payment
7
What payment plans do you offer?
When will my payment be taken?
See all 7 articles
Changes To My Subscription
3
Can I change my delivery date?
Can I change my delivery address?
See all 3 articles