HELP CENTRE

Delivery Options 9

• How do I track my order?
• Do you offer a Same Day Delivery service?

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Where We Deliver To 7

• Do you deliver anywhere in the UK?
• Do you deliver outside of the UK?

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Find The Perfect Gift 1

• Help me choose the perfect gift for any occasion

Help With Order 7

• I need help placing an order
• Can I place an order without an account?

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Product Advice 6

• Can I have some advice on a suitable bouquet to send?
• What does Bijou, Chic, Lux & Grande mean?

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Delivery Advice 2

• Do you deliver in the Christmas period?
• When will my order be dispatched?

Anonymity 2

• Should I send my order anonymously?
• Will you disclose my name to the recipient?

Processing 5

• Why do I have to complete extra forms of ID in the checkout?
• How do I know my order has been processed successfully?

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Payment 5

• How can I use my refer a friend credit?
• I would like a VAT invoice

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Changing or Cancelling an Order 2

• Cancelling or Making a Change to your order
• Cancelling or Making a Change to an Order

Subscriptions 17

• Can I skip a month in my subscription?
• Can I choose my delivery date each month?

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Appleyard Privilege 5

• What is Appleyard Privilege?
• How does Appleyard Privilege work?

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Appleyard Moments 5

• What is Appleyard Moments?
• How does Appleyard Moments work?

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Refer A Friend 2

• How does Refer A Friend work?
• How can I check my refer a friend credit amount?

Corporate 6

• Do you have business/corporate accounts?
• How Do I Create An Appleyard Corporate Account?

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My Account 1

• How do I unsubscribe from emails?

General 7

• How are the bouquets packaged?
• Do the flowers arrive in water?

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Peonies 1

• How Do I Care For My Peonies?

Roses 3

• What are Vintage roses / Memory lane roses supposed to look like?
• The outside of my roses appear discoloured

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Lilies 4

• Why have my lilies been delivered closed?
• How do I care for lilies?

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Sunflowers 1

• My Sunflowers are drooping

Freesias 1

• Why are my Freesia delivered in bud?

Hydrangeas 1

• How do I care for cut Hydrangeas?

Alstroemeria 2

• Why have my Alstroemeria been delivered in bud?
• How do I care for Alstroemeria?

Hyacinths 1

• How do I get the most from my Hyacinths?

Delivery Issues 9

• What happens if the recipient isn't home for the delivery?
• What happens if my order is delivered late?

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Product Query 3

• 100% Happiness Guarantee Explained
• Redeeming Your 100% Happiness Guarantee

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Product Quality 7

• My gift message is missing
• Hampers: Returns and Compensation Policy

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I Am The Recipient 1

• How do I find out who sent me flowers?

Coronavirus 2

• Will my order be affected by the Coronavirus outbreak?
• Social Distance from Delivery Driver

Customer Service and Support 1

• Contact Customer Service