HELP CENTRE

Delivery Options 8

• How do I track my order?
• Do you offer a Same Day Delivery service?

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Where We Deliver To 7

• Do you deliver anywhere in the UK?
• Do you deliver outside of the UK?

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Find The Perfect Gift 1

• Help me choose the perfect gift for any occasion

Help With Order 6

• I need help placing an order
• Can I place an order without an account?

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Product Advice 5

• Can I have some advice on a suitable bouquet to send?
• What does Bijou, Chic, Lux & Grande mean?

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Delivery Advice 1

• When will my order be dispatched?

Anonymity 2

• Should I send my order anonymously?
• Will you disclose my name to the recipient?

Processing 5

• How do I know my order has been processed successfully?
• How do I know when my order has been dispatched?

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Payment 4

• How can I use my refer a friend credit?
• I would like a VAT invoice

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Order Change 2

• Can I add or change a gift message on my order?
• Can I cancel my order?

Address Change 2

• Can I change the delivery address?
• I have sent flowers to the wrong address. What can I do?

Date Change 1

• Can I change my delivery date?

Subscriptions 17

• Which days of the week do you deliver subscription flowers?
• Which bouquets are available for monthly deliveries?

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Appleyard Privilege 6

• What is Appleyard Privilege?
• How does Appleyard Privilege work?

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Appleyard Moments 5

• What is Appleyard Moments?
• How does Appleyard Moments work?

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Refer A Friend 2

• How does Refer A Friend work?
• How can I check my refer a friend credit amount?

Corporate 6

• Do you have business/corporate accounts?
• Can I Add Branding Or Personalisation To Products?

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General 6

• How are the bouquets packaged?
• Do the flowers arrive in water?

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Roses 3

• The outside of my roses appear discoloured
• What are Vintage roses / Memory lane roses supposed to look like?

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Lilies 4

• Why have my lilies been delivered closed?
• How do I care for lilies?

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Sunflowers 1

• My Sunflowers are drooping

Freesias 1

• Why are my Freesia delivered in bud?

Hydrangeas 1

• How do I care for cut Hydrangeas?

Alstroemeria 2

• Why have my Alstroemeria been delivered in bud?
• How do I care for Alstroemeria?

Hyacinths 1

• How do I get the most from my Hyacinths?

Delivery Issues 5

• What happens if my order is delivered late?
• What happens if the recipient isn't home for the delivery?

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Product Query 1

• 100% Happiness Guarantee Explained

Product Quality 6

• The bouquet I have received is the incorrect size
• There are stems missing from my bouquet

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I Am The Recipient 1

• How do I find out who sent me flowers?

Contact Information 2

• Live Chat Opening Hours
• Phone Line Opening Hours