HELP CENTRE
Please search our help centre below to find the answer to any question you may have
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Where Is My Order?
What Size Should My Roses Be?
Unhappy With My Order
Caring for My Roses
Can I Cancel Or Make A Change To My Order?
Contacting Us Near valentine's Day?
Not All of My Order Has Arrived Yet
Help With A Discount Code
Choosing A Delivery Option
Delivery Options
8
How do I track my order?
Do you offer a Same Day Delivery service?
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Where We Deliver To
7
Do you deliver anywhere in the UK?
Do you deliver outside of the UK?
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Find The Perfect Gift
1
Help me choose the perfect gift for any occasion
Placing An Order
Help With Order
7
I need help placing an order
Can I place an order without an account?
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Product Advice
6
Can I have some advice on a suitable bouquet to send?
What does Bijou, Chic, Lux & Grande mean?
See all 6 articles
Delivery Advice
2
Do you deliver in the Christmas period?
When will my order be dispatched?
Anonymity
2
Should I send my order anonymously?
Will you disclose my name to the recipient?
Order Processing & Payment
Processing
5
Why do I have to complete extra forms of ID in the checkout?
How do I know my order has been processed successfully?
See all 5 articles
Payment
4
How can I use my refer a friend credit?
I have not received my refund
See all 4 articles
Changes To Orders
Changing or Cancelling an Order
2
Cancelling or Making a Change to your order
Changing a Gift Message
Subscriptions & Schemes
Subscriptions
18
Which bouquet I am going to receive next month?
Can I skip a month in my subscription?
See all 18 articles
Appleyard Privilege
5
What is Appleyard Privilege?
How does Appleyard Privilege work?
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Appleyard Moments
5
What is Appleyard Moments?
How does Appleyard Moments work?
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Refer A Friend
2
How does Refer A Friend work?
How can I check my refer a friend credit amount?
Corporate
6
Do you have business/corporate accounts?
How Do I Create An Appleyard Corporate Account?
See all 6 articles
My Account
1
How do I unsubscribe from emails?
Flower Care
General
6
How are the bouquets packaged?
Do the flowers arrive in water?
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Peonies
1
How Do I Care For My Peonies?
Roses
3
What are Vintage roses / Memory lane roses supposed to look like?
The outside of my roses appear discoloured
See all 3 articles
Lilies
4
Why have my lilies been delivered closed?
How do I care for lilies?
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Sunflowers
1
My Sunflowers are drooping
Freesias
1
Why are my Freesia delivered in bud?
Hydrangeas
1
How do I care for cut Hydrangeas?
Alstroemeria
2
Why have my Alstroemeria been delivered in bud?
How do I care for Alstroemeria?
Hyacinths
1
How do I get the most from my Hyacinths?
Delivery Issues
Delivery Issues
7
What happens if the recipient isn't home for the delivery?
What happens if my order is delivered late?
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Product Quality Matter
Product Query
3
100% Happiness Guarantee Explained
Redeeming Your 100% Happiness Guarantee
See all 3 articles
Product Quality
7
My gift message is missing
Hampers: Returns and Compensation Policy
See all 7 articles
I Am The Recipient
1
How do I find out who sent me flowers?
COVID-19
Coronavirus
2
Will my order be affected by the Coronavirus outbreak?
Social Distance from Delivery Driver
How To Contact Us
Valentine's Day
1
Valentine Opening Hours
If you still need help, our friendly team are here for you
Contact Us
Email us here
Write to us on at Ecomnova, Floor 3, 6-8 Bonhill Street, London, EC2A 4BX