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Most Popular Articles
Track My Order
Delivery
Existing Orders
Placing An Order
Flower & Plant Care
Contact Us
Delivery
Our Delivery Options
9
Do you offer Next Day Delivery and when is this available?
Do you offer a Same Day Delivery service?
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Non-residential Delivery Addresses
3
Do you deliver to hospitals?
Do you deliver to business addresses?
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Existing Orders
Delivery
9
How do I track my order?
My flowers have not arrived
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Changes to Orders
4
Can I change my delivery date?
Can I add or change a gift message on my order?
See all 4 articles
Order Processing & Payments
4
How do I know my order has been processed successfully?
I have not received my refund
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Complaints
2
Customer Satisfaction Policy
My gift message is missing
Flower Care and Product
General Flower Care
3
My flowers are drooping
There are stems missing from my bouquet
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Roses & Lilies
7
My roses are drooping
How do I remove pollen stains from lilies?
See all 7 articles
Other Stems
6
My sunflowers are drooping
Why are my Freesia delivered in bud?
See all 6 articles
Product & Packaging
4
Do the flowers arrive in water?
How are the bouquets packaged?
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Placing An Order
Anonymity
3
Should I send my order anonymously?
Will you disclose my name to the recipient?
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Voucher Codes and Discounts
3
How do I add a discount code to my order?
The website says my voucher code is invalid
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Help With Choosing a Gift & Payment
5
Can I place an order without an account?
I need help placing an order
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Further Information
3
How many stems will be in my bouquet?
What happens if you are unable send the item I ordered?
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Recipient Details
1
Is it possible for the recipient to be notified when their gift is on its way?
Memberships & Schemes
Appleyard Privilege
5
What is Appleyard Privilege?
How does Appleyard Privilege work?
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Appleyard Moments
5
What is Appleyard Moments?
How many times can I benefit from Appleyard Moments?
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Refer A Friend
3
How does Refer A Friend work?
How can I use my referral credit?
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Subscription
Delivery
6
Which days of the week do you deliver subscription flowers?
How regularly will I receive my flowers?
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Bouquets
4
Which bouquets are available for monthly deliveries?
Can I choose my bouquet each month?
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Payment
7
What payment plans do you offer?
When will my payment be taken?
See all 7 articles
Changes To My Subscription
3
Can I change my delivery date?
Can I change my delivery address?
See all 3 articles