If your roses are drooping or wilting, don't worry! Sometimes air can get trapped in the tips of rose stems which makes it difficult for the rose to drink water. This means the stem loses its water tension and can begin to droop. If this happens, we recommend that you take the roses out of the vase and cut about an inch off of the stem at a 45 degree angle. Place the roses back in cold, fresh water and you should being to see them perk back up within 24 hours.
For more information on caring for your flowers, head over to our Flower Care Tips page! If you still have any questions, queries or concerns, then please feel free to get in touch with us and an agent would be more than happy to help put things right.
Happiness Guarantee (for any product or delivery issues you have experienced)
If you feel we have fallen short with the service you have experienced, we’d like the chance to put it right and compensate you accordingly.
Speak to us on live chat
Available 9am - 5pm Monday To Friday (excluding bank holidays), 11am - 3pm Saturday
Speak to us on Facebook Messenger
Available 9am - 5pm Monday To Friday (excluding Bank Holidays)
Send us an email
Available to send anytime
Due to increased volumes, our response time may be longer than usual