We pride ourselves on delivering beautiful long lasting flowers on time. For the rare occasions we fall short, we have the 100% Happiness Guarantee. If you're not happy with the service you've experienced, we'd like the chance to put it right.
Our Happiness Guarantee to you
If you're a customer and the recipient has received your order in the last 8 days, and are unhappy for the following reasons only:
Flowers or plant have arrived looking poor
Flowers have lasted fewer than 7 days
You have received the wrong item, or wrong size of item
What happens next
We will add credit to your account to the value of your order* plus an extra £10. This means you can can order a complimentary replacement and use the extra £10 to upgrade your order or add an extra gift such as chocolates or a vase.
How to redeem
Below are the 4 quick steps on how you can claim your Happiness Guarantee if you're the customer. If you're the recipient of the gift, you can still redeem your Happiness Guarantee. To do this, please contact our customer service team who will be happy to help.
Step 1 - Login
Login to your Appleyard account and click on the view order button from the recent orders section. You can access your Appleyard account using the email address the order was placed with, if you did not set a password please reset it here
Step 2 - Choose order
Click on “Redeem Happiness Guarantee”. Please note this option is only visible if your planned delivery date was in the last 8 days.
Step 3 - Provide details of the issue
Select a Reason for redeeming your 100% Happiness Guarantee, ensuring you fill in any subsequent boxes. Please upload a photo if there was a problem with the quality of your flowers.
Step 4 - Receive store credit & enjoy!
Send your request. You’ll then receive your email from Appleyard London confirming the store credit has been added to your account for immediate use.
For information on how to use store credit see click here
For other complaints please proceed to our contact form and select the relevant reason. Please be aware that we may take a little longer to get back to you over Christmas and New Year.
Please note that if you do not wish to have credit applied to your account, you are able to request a refund by filling in the contact form and selecting ‘unhappy with order’ and the specific issue. This can take up to 3 working days to process and you may need to discuss this with an agent. Please be aware that this may take longer during busy periods including Valentine’s Day, Mother’s Day, and Christmas.