We’re committed to delivering beautiful, long-lasting products on time. If something isn’t right, our 100% Happiness Guarantee makes it easy to fix. 


If you’re unhappy for any reasons below, follow our redemption process and we’ll add store credit for the affected items plus £10

  • Late or non-delivery
  • Poor quality, damage or did not last
  • Missing or wrong items


How to Redeem

If you’re the customer:


1. Log in to your account

2. Go to ‘My Orders’, click “View Order” on your recent purchase (within 5 days), then select “Redeem Happiness Guarantee” and follow the prompts.

3. Receive store credit and enjoy! Learn how to use store credit here


If you’re the recipient:

Please use our recipient happiness guarantee form here


Prefer something else?

If you have other concerns or would prefer a different resolution, our team is happy to help. Please reach out via our contact form or select need more help below