Why is Free Untracked Delivery not guaranteed to arrive on time?
Modified on: Tue, 17 Sep, 2019 at 3:43 PM
Our untracked deliveries are sent via Royal Mail in the postal system. Because the deliveries are untracked and in the normal post, we're unable to guarantee that they will arrive on a specified date.
If it's essential that your order is delivered on a specific date (for example for a Birthday or Anniversary), we always recommend you choose one of our tracked services.
We're unfortunately unable to offer a refund or reorder if an untracked delivery arrives 1 day after of the selected delivery date.
Would you still like help from one of our team?
Happiness Guarantee (for any product or delivery issues you have experienced)
If you feel we have fallen short with the service you have experienced, we’d like the chance to put it right and compensate you accordingly.
Speak to us on live chat
Available 9am - 1pm Monday To Friday
Speak to us on Facebook Messenger
Available 9am - 5pm Monday To Friday
Send us an email
Available to send anytime
Due to high demand, and reduced staff given the current COVID-19 lockdown, the average response time is currently 2-5 working days
Call us on 020 3696 1136
Available 9am - 1pm Monday To Friday (This service is not currently available)