Why is Free Untracked Delivery not guaranteed to arrive on time?
Modified on: Tue, 17 Sep, 2019 at 3:43 PM
Our untracked deliveries are sent via Royal Mail in the postal system. Because the deliveries are untracked and in the normal post, we're unable to guarantee that they will arrive on a specified date.
If it's essential that your order is delivered on a specific date (for example for a Birthday or Anniversary), we always recommend you choose one of our tracked services.
We're unfortunately unable to offer a refund or reorder if an untracked delivery arrives 1 day after of the selected delivery date.
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