If the recipient is not in, a calling card will be left at the delivery address for the recipient to contact the courier and re-arrange delivery. An alternative would be to choose an option from one of our special delivery instructions when placing an order eg. "Leave with neighbour" or "Leave in a safe place" to ensure receipt of the package.

In addition to that, if you choose Premium delivery you can download the DPD app to your phone. This allows you to be even more specific with instructions. For example you can designate the exact neighbour they leave the order with.

Download the app for iPhone or Android.

Please note that our letterbox range are designed to fit through the letterbox and don't need to be signed for.