IMPORTANT INFORMATION RE: ORDER CHANGES AND CANCELLATIONS OVER THE VALENTINE'S DAY PERIOD:
Due to the high volume of orders we are currently processing, we are no longer able to accommodate cancellations or changes to orders at this time. We appreciate your understanding and support as we work to fulfil all orders as quickly and efficiently as possible.
Please be aware that during our Valentine's Day, Mother's Day and Christmas periods, the following applies:
Is it the date of delivery?
Unfortunately we have no way of stopping and cancelling your order.
Is it after 12pm on the working day before delivery?
Unfortunately we have no way of stopping and cancelling your order.
Is it before 12pm on the working day before delivery?
Unfortunately we have no way of stopping and cancelling your order.
If you are looking to change your delivery date OR change the recipient details OR cancel an order or item, up to 2 working days before delivery, you can make changes to your order or cancel it in your account area by following these instructions.
Please note, if you are looking to add items to your order, we would suggest you place a new order with the items in question.