Delivery Issues

What happens if the recipient isn't home for the delivery?
If no one is home to receive the delivery, parcels are often left in a safe place. This can often be with a neighbour, behind a shed, gate, bin or under a s...
Tue, 10 Mar, 2020 at 12:27 PM
What happens if my order is delivered late?
We understand the importance of timely delivery, especially for important occasions. Regretfully, there can be occasions when our courier provider may not c...
Wed, 18 Dec, 2019 at 4:05 PM
My tracking link says my flowers have been delivered, but I can't find them
If your courier tracking link says that your parcel has been successfully delivered but there is no sign of the flowers at the delivery address, there are a...
Wed, 18 Dec, 2019 at 4:05 PM
My flowers have not arrived
We go to great lengths to ensure all orders are delivered, and 98%-99% of orders are delivered first time. Regretfully, there can be rare occasions when tha...
Fri, 20 Dec, 2019 at 10:25 AM
I would like to contact Customer Services
100% Happiness Guarantee Don't forget, if you feel something isn't right, our friendly Customer Experience team are available to chat via em...
Tue, 10 Dec, 2019 at 12:38 PM
Where is my Order?
We often send gifts for specific occasions so we understand the importance of items being delivered on time and customers being able to track them on their ...
Thu, 28 May, 2020 at 6:28 PM
Not all my Order has Arrived Yet
We send items in separate boxes, so if you have only received one, then the rest are on their way to you. If you want to find out where the undelivered ...
Thu, 28 May, 2020 at 7:32 PM