We send items in separate boxes, so if you have only received one, then the rest are on their way to you.
If you want to find out where the undelivered items are, please click here.
The exception to this is if you have added an additional gift to your bouquet such as chocolates or a bottle of wine. If these were not in the same box as your flowers, we are sorry and would urge you to contact us so we can refund you for the missing item.
Would you still like help from one of our team?
Happiness Guarantee (for any product or delivery issues you have experienced)
If you feel we have fallen short with the service you have experienced, we’d like the chance to put it right and compensate you accordingly.
Speak to us on live chat
Available 9am - 1pm Monday To Friday
Speak to us on Facebook Messenger
Available 9am - 5pm Monday To Friday
Send us an email
Available to send anytime
Due to high demand, and reduced staff given the current COVID-19 lockdown, the average response time is currently 2-5 working days
Call us on 020 3696 1136
Available 9am - 1pm Monday To Friday (This service is not currently available)