We understand the importance of timely delivery, especially for important occasions. Regretfully, there can be rare occasions where our courier provider may not complete the delivery in the specified time-frame. We take these cases very seriously and do as much as possible to ensure you're happy with the outcome. 


If your order has arrived late, please get in touch with us. One of our friendly advisors will happily assist with your query and help reach a solution.


Please note that untracked orders (Free Standard Delivery) may arrive one day either side of the chosen delivery date. This is made clear when ordering.