Our flowers are either delivered in a porto (which is when the stems are pushed into a sponge substance to keep them hydrated during transit) or they are wrapped in cellophane and a hydration cloth. This will be sufficient to keep them hydrated whilst on the road, but be sure to cut the stems and put them in fresh water as soon as you can once you have received the flowers.
Our flowers do not arrive in a vase or jug of water because of the high risk of water damage in transit. This is common practice for online florists like us.
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Happiness Guarantee (for any product or delivery issues you have experienced)
If you feel we have fallen short with the service you have experienced, we’d like the chance to put it right and compensate you accordingly.
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Due to high demand, and reduced staff given the current COVID-19 lockdown, the average response time is currently 2-5 working days
Call us on 020 3696 1136
Available 9am - 1pm Monday To Friday (This service is not currently available)