If you receive an error message to say your voucher code is invalid, there could be different reasons for this:

  • You are attempting to use the code on the wrong product. Most of our codes are only valid for a particular product or range. Please ensure you have clicked on the correct link provided with your code.

  • You have mistyped the code. Please copy and paste the code into the voucher code box, and click 'Apply Coupon'.

  • Your code has expired. Most codes are only valid for a limited period. The period should be stated where you received the code.


If you are still having issues with your code, please contact our Customer Service team using the live chat service or by calling 020 3696 1136.