We go to great lengths to ensure all orders are delivered, and 98%-99% of orders are delivered first time. Regretfully, there can be rare occasions when that doesn't happen. We recognise that this can be frustrating, especially if you have ordered for a specific occasion. 


If you haven't already, we recommend tracking your order so you can see where it is*. If you have done this and you're worried about your delivery or are having issues tracking, then please get in touch with us and one of our friendly customer service agents would be more than happy to look into this for you. 


*Only applicable for orders that have been placed on a tracked delivery service.



Still feel your query hasn't been resolved?


We want to resolve any issues you've experienced as soon as possible. If you feel this article hasn't answered your question, don't worry, we're here to help.


If you feel something isn't right, our friendly Customer Experience team are available to chat via email, live chat or on the phone, and love to go the extra mile to ensure you're happy.



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