We go to great lengths to ensure all orders are delivered, and 98%-99% of orders are delivered first time. Regretfully, there can be rare occasions when that doesn't happen. We recognise that this can be frustrating, especially if you have ordered for a specific occasion.
If you haven't already, we recommend tracking your order so you can see where it is*. If you have done this and you're worried about your delivery or are having issues tracking, then please get in touch with us and one of our friendly customer service agents would be more than happy to look into this for you.
*Only applicable for orders that have been placed on a tracked delivery service.
100% Happiness Guarantee
Don't forget, if you feel something isn't right, our friendly Customer Experience team are available to chat via email, live chat or on the phone, and love to go the extra mile to ensure you're happy.
Happiness Guarantee (for any product or delivery issues you have experienced)
If you feel we have fallen short with the service you have experienced, we’d like the chance to put it right and compensate you accordingly.
Speak to us on live chat
Available 9am - 1pm Monday To Friday
Speak to us on Facebook Messenger
Available 9am - 5pm Monday To Friday
Send us an email
Available to send anytime
Due to high demand, and reduced staff given the current COVID-19 lockdown, the average response time is currently 2-5 working days
Call us on 020 3696 1136
Available 9am - 1pm Monday To Friday (This service is not currently available)