If you would like a VAT invoice for your order, you will need to request this directly from our Customer Experience team.
You can request a VAT receipt via live chat, via our Virtual Agent or my completing the contact form. A member of the Customer Experience team will get the receipt processed and sent back to you within 1-2 days.
If you are lucky enough to own a corporate account with us, then you can download a VAT receipt straight from your account.
*Note, our customer experience team are available Monday - Friday, 9am - 5pm (9am - 1pm on the phone)
Would you still like help from one of our team?
Happiness Guarantee (for any product or delivery issues you have experienced)
If you feel we have fallen short with the service you have experienced, we’d like the chance to put it right and compensate you accordingly.
Speak to us on live chat
Available 9am - 1pm Monday To Friday
Speak to us on Facebook Messenger
Available 9am - 5pm Monday To Friday
Send us an email
Available to send anytime
Due to high demand, and reduced staff given the current COVID-19 lockdown, the average response time is currently 2-5 working days
Call us on 020 3696 1136
Available 9am - 1pm Monday To Friday (This service is not currently available)