Payment Queries

How can I use my refer a friend credit?
Whether you have signed up through a refer a friend link, or received referral credit from your friends purchase, you can use your referral credit in the sa...
Thu, 15 Aug, 2019 at 10:54 AM
I have not received my refund
If you have received confirmation that your order has been refunded, please allow 3-5 working days for it to show in your account (7-10 days for Amex). Plea...
Wed, 17 Aug, 2022 at 12:41 PM
Why am I being charged twice for delivery?
We send our gifts from different locations and with different couriers. Therefore delivery is charged per item, rather than per order. If you're going t...
Tue, 9 Feb, 2021 at 10:09 AM