Due to high demand, our response times may be slightly longer. For the fastest resolution, we recommend redeeming your Happiness Guarantee online.
We’re committed to delivering beautiful, long-lasting products on time. If something isn’t right, our 100% Happiness Guarantee makes it easy to fix.
If you’re unhappy for any reasons below, follow our redemption process and we’ll add store credit for the affected items plus £10.
- Non-delivery
- Poor quality, damage or did not last
- Missing or wrong items
Because flowers are living things, there can be imperfections and the odd stem falling short. If we deem an issue to be minor we will add store credit for 50% of the item value.
How to Redeem
If you’re the customer:
2. Go to ‘My Orders’, click “View Order” on your recent purchase (within 5 days), then select “Redeem Happiness Guarantee” and follow the prompts.
3. Receive store credit and enjoy! Learn how to use store credit here
If you’re the recipient:
Please use our recipient happiness guarantee form here
Prefer something else?
If you have other concerns or would prefer a different resolution, our team is happy to help. Please reach out via our contact form or select need more help below