If you have not received confirmation of your order by email, it is worth checking your junk or spam email folder. Please also allow up to 20 minutes after placing your order for this email to be sent, as there can sometimes be a slight delay in the email being sent!
If you still haven't received an order confirmation email after 20 minutes and you have checked your junk folder, please get in touch with us as soon as possible and provide us with the post code of the delivery address so that we can confirm that we have successfully received your order.
Would you still like help from one of our team?
Happiness Guarantee (for any product or delivery issues you have experienced)
If you feel we have fallen short with the service you have experienced, we’d like the chance to put it right and compensate you accordingly.
Speak to us on live chat
Available 9am - 1pm Monday To Friday
Speak to us on Facebook Messenger
Available 9am - 5pm Monday To Friday
Send us an email
Available to send anytime
Due to high demand, and reduced staff given the current COVID-19 lockdown, the average response time is currently 2-5 working days
Call us on 020 3696 1136
Available 9am - 1pm Monday To Friday (This service is not currently available)