Processing

How do I know my order has been processed successfully?
Once you've placed your order, you'll be redirected to our order confirmation page. This will show your order number at the top, should you need t...
Wed, 18 Dec, 2019 at 3:54 PM
How do I know when my order has been dispatched?
You will receive an email the evening before your delivery to confirm that your order has been dispatched. If you have ordered using a tracked delivery opti...
Wed, 18 Dec, 2019 at 3:54 PM
Why do I have to complete extra forms of ID in the checkout?
Due to new laws coming in to place, Appleyard London have added stronger authentication for card payments when playing orders. What is PSD2? The EU Pay...
Mon, 28 Oct, 2019 at 10:32 AM
I have not received an order confirmation
If you have not received confirmation of your order by email, it is worth checking your junk or spam email folder. Please also allow up to 20 minutes after ...
Wed, 18 Dec, 2019 at 3:55 PM
What happens if you are unable send the item I ordered?
If we run unexpectedly out of stock of the product that you ordered, we'll contact you to offer an alternative product, an alternative delivery day or ...
Wed, 18 Dec, 2019 at 3:55 PM