If your flowers have arrived and is missing a gift message, please don't hesitate to get in touch with us - a member of the Customer Experience team would be more than happy to let you know what the gift message said.

Unfortunately, as customers are not charged for the gift message, we are unable to offer compensation such as refunds.

100% Happiness Guarantee

Don't forget, if you feel something isn't right, our friendly Customer Experience team are available to chat via email, live chat or on the phone, and love to go the extra mile to ensure you're happy.

View 100% Happiness Guarantee