Product Quality

My gift message is missing
If your flowers have arrived and is missing a gift message, please don't hesitate to get in touch with us - a member of the Customer Experience team wo...
Thu, 13 Aug, 2020 at 1:01 PM
Hampers: Returns and Compensation Policy
Hampers: Returns and Compensation Policy Can I return my hamper? Under consumer rights law, customers have the right to return unwanted goods. However t...
Tue, 1 Dec, 2020 at 12:30 PM
The bouquet I have received is the incorrect size
If you have received the incorrect size, feel free to get in touch with us and a member of the Customer Experience team would be more than happy to refund y...
Wed, 9 Sep, 2020 at 3:59 PM
There are stems missing from my bouquet
We are confident you will receive the correct number of stems. Stem counts can be found on the product page for your bouquet. If you are concerned you haven...
Wed, 18 Dec, 2019 at 4:07 PM