Product Quality
If your flowers have arrived and is missing a gift message, please don't hesitate to get in touch with us - a member of the Customer Experience team wo...
Thu, 13 Aug, 2020 at 1:01 PM
Hampers: Returns and Compensation Policy Can I return my hamper? Under consumer rights law, customers have the right to return unwanted goods. However t...
Tue, 1 Dec, 2020 at 12:30 PM
We do apologise if your order has arrived and is missing an additional gift. Unfortunately due to our busy packing process, mistakes may happen from tim...
Fri, 9 Jul, 2021 at 2:50 PM
If your order has arrived and the additional gift is damaged (for example, if the vase has accidentally broken), we will be sure to put things right for you...
Thu, 13 Aug, 2020 at 1:02 PM
If you have received the incorrect size, feel free to get in touch with us and a member of the Customer Experience team would be more than happy to refund y...
Wed, 9 Sep, 2020 at 3:59 PM
We are confident you will receive the correct number of stems. Stem counts can be found on the product page for your bouquet. If you are concerned you haven...
Wed, 18 Dec, 2019 at 4:07 PM
If the bouquet that you have received is different to the one you ordered, please get in touch with us and one of our friendly customer experience agents wo...
Wed, 9 Sep, 2020 at 5:19 PM