Or products are guaranteed to last a certain number of days - typically 5 or 7 days. Beyond this period we consider product care the responsibility of the recipient. Help with flower care can be found elsewhere in our help centre. We will typically offer store credit,  a replacement or refund.

If you would like some tips on how to revive your stems, head over to our Flower Care Tips page. Alternatively, if your flowers haven't lasted and are past revival, get in touch as soon as you can with some images of your bouquet and an agent would be more than happy to put things right.

100% Happiness Guarantee

Don't forget, if you feel something isn't right, our friendly Customer Experience team are available to chat via email, live chat or on the phone, and love to go the extra mile to ensure you're happy.

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Flower Care Essentials