If the bouquet that you have received is different to the one you ordered, please get in touch with us and one of our friendly customer experience agents would be more than happy to investigate what happened with your order.
100% Happiness Guarantee
Don't forget, if you feel something isn't right, our friendly Customer Experience team are available to chat via email, live chat or on the phone, and love to go the extra mile to ensure you're happy.
Happiness Guarantee (for any product or delivery issues you have experienced)
If you feel we have fallen short with the service you have experienced, we’d like the chance to put it right and compensate you accordingly.
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Available 9am - 5pm Monday To Friday (excluding bank holidays), 11am - 3pm Saturday
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Due to increased volumes, our response time may be longer than usual