HELP CENTRE
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Knowledge base
Placing An Order
Popular Queries
7
I need help placing an order
How do I know my order has been processed successfully?
I would like a VAT invoice
What does Bijou, Chic, Lux & Grande mean?
How do I use Appleyard Store Credit?
See all 7 articles
Processing Your Order
4
Why do I have to complete extra forms of ID in the checkout?
I have not received an order confirmation
How do I know when my order has been dispatched?
What happens if you are unable to send the item I ordered?
Help With Order
3
Will my order be affected by the Coronavirus outbreak?
Can I place an order without an account?
How can I use my Refer A Friend credit?
Product Advice
4
Can I have some advice on a suitable bouquet to send?
How many stems will be in my bouquet?
How big are the bouquets?
Forthcoming Ranges
Find The Perfect Gift
1
Help me choose the perfect gift for any occasion
Anonymity
2
Should I send my order anonymously?
Will you disclose my name to the recipient?
Existing Orders
Popular Queries
2
Making a Change to an Order
Cancelling an Order
Changing or Cancelling an Order
1
Cancelling or Making a Change to your order
Payment Queries
3
How can I use my refer a friend credit?
I have not received my refund
Why am I being charged twice for delivery?
My Account
1
How do I unsubscribe from emails?
Subscriptions & Schemes
Popular Queries
5
What is Appleyard Privilege?
How does Refer A Friend work?
Can I change my subscription delivery date?
Can I change the delivery address on my subscription?
Can I cancel my subscription?
Subscriptions
14
Can I skip a month in my subscription?
Can I choose my delivery date each month?
How should I care for my flowers?
How regularly will I receive my flowers?
Can I choose my bouquet each month?
See all 14 articles
Appleyard Privilege
4
How does Appleyard Privilege work?
How can I use Appleyard Privilege?
I am a privilege customer but have been charged for delivery
I no longer want to be a Privilege member
Appleyard Moments
5
What is Appleyard Moments?
How does Appleyard Moments work?
How many times can I benefit from Appleyard Moments?
I am the recipient of the flowers, can I join Appleyard Moments?
What if I do not have an Appleyard London Moments account?
Refer A Friend
1
How can I check my refer a friend credit amount?
Corporate
6
Do you have business/corporate accounts?
How Do I Create An Appleyard Corporate Account?
What Delivery Options Are Available?
How Can I Place A Corporate Order?
How Can I Pay For The Corporate Orders?
See all 6 articles
Flower Care
General
8
How are the bouquets packaged?
Do the flowers arrive in water?
Is your packaging recyclable?
My flowers are drooping
My flowers have not lasted
See all 8 articles
Peonies
1
How Do I Care For My Peonies?
Roses
3
What are Vintage roses / Memory lane roses supposed to look like?
The outside of my roses appear discoloured
My roses are drooping
Lilies
4
Why have my lilies been delivered closed?
How do I care for lilies?
How do I remove pollen stains caused from lilies?
My pet has consumed a lily - what should I do?
Sunflowers
1
My Sunflowers are drooping
Freesias
1
Why are my Freesia delivered in bud?
Hydrangeas
1
How do I care for cut Hydrangeas?
Alstroemeria
2
Why have my Alstroemeria been delivered in bud?
How do I care for Alstroemeria?
Hyacinths
1
How do I get the most from my Hyacinths?
Product Quality Matter
Popular Queries
3
An item in my order is missing or damaged
Redeeming Your 100% Happiness Guarantee
I have received the wrong product
Product Query
3
What is the 100% Happiness Guarantee?
100% Happiness Guarantee - Terms and Conditions
Some of my stems have been changed
Product Quality
4
My gift message is missing
The bouquet I have received is the incorrect size
There are stems missing from my bouquet
Some of my stems are different to what I expected
I Am The Recipient
1
How do I find out who sent me flowers?
How To Contact Us
Customer Service and Support
2
Contact Customer Service
How do I delete my account?
Delivery
Popular Queries
6
Do you deliver anywhere in the UK?
What happens if the recipient isn't home for the delivery?
How do I track my order?
What happens if my order is delivered late?
My flowers have not arrived
See all 6 articles
Delivery Options
7
Do you offer Next Day Delivery and when is this available?
Can I choose a delivery date?
Can I specify a time for my delivery?
Why is Free Untracked Delivery not guaranteed to arrive on time?
Is it possible for the recipient to be notified when their gift is on its way?
See all 7 articles
Delivery Issues
4
My tracking link says my flowers have been delivered, but I can't find them
Not all my Order has Arrived Yet
What time will my order arrive?
How do add-on gifts arrive?
Where We Deliver To
6
Do you deliver outside of the UK?
Do you deliver to Northern Ireland?
Do you deliver to the Republic of Ireland?
Do you deliver to business addresses?
Do you deliver to hotels?
See all 6 articles
Delivery Advice
2
Social Distance from Delivery Driver
When will my order be dispatched?
Christmas
Customer Service and Returns
5
Hampers: Returns and Compensation Policy
Why can't I select a date after Xmas?
Is a sold out item going to come back in stock?
Can I return an item?
Customer Happiness Team Opening Times Over Christmas
Valentines Day
Valentine's Day - Opening hours and delivery information
2
Valentine's Opening Hours
Why are some bouquets not available on Valentine's Day?
Mother's Day
Mother's Day - opening hours, deliveries and more
2
Do you deliver on Mothers Day?
Contacting customer service over Mothers' Day