HELP CENTRE
Please search our help centre below to find the answer to any question you may have
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Help placing an order
Help with something else
Help with flower care
I have a Subscription
Make a change to my order
I can't track my order
Unhappy with Order
<div class="control-group ticket_section"> <label class=" required control-label cf_change_to_order_690141-label " for="helpdesk_ticket_cf_change_to_order_690141">I would like to </label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_change_to_order_690141]" id="helpdesk_ticket_custom_field_cf_change_to_order_690141"><option value="">...</option> <option data-id="33000383127" value="Change Delivery Date">Change Delivery Date</option> <option data-id="33000383128" value="Change Gift Message">Change Gift Message</option> <option data-id="33000383129" value="Change Delivery Address">Change Delivery Address</option> <option data-id="33000383133" value="Cancel my Order">Cancel my Order</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_subscription_reason_690141-label " for="helpdesk_ticket_cf_subscription_reason_690141">What is the issue?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_subscription_reason_690141]" id="helpdesk_ticket_custom_field_cf_subscription_reason_690141"><option value="">...</option> <option data-id="33000386548" value="Unhappy with order">Unhappy with order</option> <option data-id="33000386549" value="Change to Order">Change to Order</option> <option data-id="33000386550" value="Where is my Delivery?">Where is my Delivery?</option> <option data-id="33000386551" value="Cancel subscription">Cancel subscription</option> <option data-id="33000386552" value="Other Issues">Other Issues</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_reason_for_redemption_690141-label " for="helpdesk_ticket_cf_reason_for_redemption_690141">What is the Issue?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_reason_for_redemption_690141]" id="helpdesk_ticket_custom_field_cf_reason_for_redemption_690141"><option value="">...</option> <option data-id="33000379971" value="Early delivery">Early delivery</option> <option data-id="33000379972" value="Delivered but later than I expected">Delivered but later than I expected</option> <option data-id="33000379975" value="Delivery did not take place">Delivery did not take place</option> <option data-id="33000379976" value="Flowers arrived with some broken stems">Flowers arrived with some broken stems</option> <option data-id="33000379977" value="Flowers/plant arrived generally in a poor state">Flowers/plant arrived generally in a poor state</option> <option data-id="33000379978" value="Bouquet size not as described">Bouquet size not as described</option> <option data-id="33000379980" value="Flowers did not last specified period">Flowers did not last specified period</option> <option data-id="33000379981" value="Delivered but item missing">Delivered but item missing</option> <option data-id="33000382525" value="Value for money">Value for money</option> <option data-id="33000382526" value="Missing gift message">Missing gift message</option> <option data-id="33000383126" value="Other">Other</option> <option data-id="33000386547" value="Non-flower item arrived damaged">Non-flower item arrived damaged</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_help_with_690141-label " for="helpdesk_ticket_cf_help_with_690141">Help with</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_help_with_690141]" id="helpdesk_ticket_custom_field_cf_help_with_690141"><option value="">...</option> <option data-id="33000362073" value="Choosing a bouquet">Choosing a bouquet</option> <option data-id="33000362074" value="Discount codes">Discount codes</option> <option data-id="33000362075" value="Payment issues">Payment issues</option> <option data-id="33000362076" value="Other">Other</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_i_need_help_with_690141-label " for="helpdesk_ticket_cf_i_need_help_with_690141">I need help with</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_i_need_help_with_690141]" id="helpdesk_ticket_custom_field_cf_i_need_help_with_690141"><option value="">...</option> <option data-id="33000362068" value="VAT Invoice">VAT Invoice</option> <option data-id="33000362069" value="Moments">Moments</option> <option data-id="33000362070" value="Corporate Query">Corporate Query</option> <option data-id="33000362072" value="Other">Other</option> <option data-id="33000386553" value="Privilege Account">Privilege Account</option></select> </div> </div>
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Order Number (this is a 9 digit number starting with 500, 600 or 700)
Further Details → Please attach images of your bouquet if you are referring to a "Product Issue"
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