HELP CENTRE
Please search our help centre below to find the answer to any question you may have
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Make a change to my order
I have a Subscription
I can't track my order
Unhappy with Order
Help placing an order
Help with flower care
Help with something else
<div class="control-group ticket_section"> <label class=" required control-label cf_change_to_order_690141-label " for="helpdesk_ticket_cf_change_to_order_690141">I would like to </label> <div class="controls "> <select class=" required dropdown_blank section_field dynamic_sections" id="helpdesk_ticket_custom_field_cf_change_to_order_690141" name="helpdesk_ticket[custom_field][cf_change_to_order_690141]"><option value="">...</option> <option value="Change Delivery Date" data-id="33000383127">Change Delivery Date</option> <option value="Change Gift Message" data-id="33000383128">Change Gift Message</option> <option value="Change Delivery Address" data-id="33000383129">Change Delivery Address</option> <option value="Cancel my Order" data-id="33000383133">Cancel my Order</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_subscription_reason_690141-label " for="helpdesk_ticket_cf_subscription_reason_690141">What is the issue?</label> <div class="controls "> <select class=" required dropdown_blank section_field dynamic_sections" id="helpdesk_ticket_custom_field_cf_subscription_reason_690141" name="helpdesk_ticket[custom_field][cf_subscription_reason_690141]"><option value="">...</option> <option value="Unhappy with order" data-id="33000386548">Unhappy with order</option> <option value="Change to Order" data-id="33000386549">Change to Order</option> <option value="Where is my Delivery?" data-id="33000386550">Where is my Delivery?</option> <option value="Cancel subscription" data-id="33000386551">Cancel subscription</option> <option value="Other Issues" data-id="33000386552">Other Issues</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_reason_for_redemption_690141-label " for="helpdesk_ticket_cf_reason_for_redemption_690141">What is the Issue?</label> <div class="controls "> <select class=" required dropdown_blank section_field dynamic_sections" id="helpdesk_ticket_custom_field_cf_reason_for_redemption_690141" name="helpdesk_ticket[custom_field][cf_reason_for_redemption_690141]"><option value="">...</option> <option value="Early delivery" data-id="33000379971">Early delivery</option> <option value="Delivered but later than I expected" data-id="33000379972">Delivered but later than I expected</option> <option value="Delivery did not take place" data-id="33000379975">Delivery did not take place</option> <option value="Flowers arrived with some broken stems" data-id="33000379976">Flowers arrived with some broken stems</option> <option value="Flowers/plant arrived generally in a poor state" data-id="33000379977">Flowers/plant arrived generally in a poor state</option> <option value="Bouquet size not as described" data-id="33000379978">Bouquet size not as described</option> <option value="Flowers did not last 7 days" data-id="33000379980">Flowers did not last 7 days</option> <option value="Delivered but item missing" data-id="33000379981">Delivered but item missing</option> <option value="Non-flower item arrived damaged" data-id="33000386547">Non-flower item arrived damaged</option> <option value="Missing gift message" data-id="33000382526">Missing gift message</option> <option value="Value for money" data-id="33000382525">Value for money</option> <option value="Other" data-id="33000383126">Other</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_help_with_690141-label " for="helpdesk_ticket_cf_help_with_690141">Help with</label> <div class="controls "> <select class=" required dropdown_blank section_field dynamic_sections" id="helpdesk_ticket_custom_field_cf_help_with_690141" name="helpdesk_ticket[custom_field][cf_help_with_690141]"><option value="">...</option> <option value="Choosing a bouquet" data-id="33000362073">Choosing a bouquet</option> <option value="Discount codes" data-id="33000362074">Discount codes</option> <option value="Payment issues" data-id="33000362075">Payment issues</option> <option value="Other" data-id="33000362076">Other</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" control-label cf_i_need_help_with_690141-label " for="helpdesk_ticket_cf_i_need_help_with_690141">I need help with</label> <div class="controls "> <select class=" dropdown_blank section_field dynamic_sections" id="helpdesk_ticket_custom_field_cf_i_need_help_with_690141" name="helpdesk_ticket[custom_field][cf_i_need_help_with_690141]"><option value="">...</option> <option value="VAT Invoice" data-id="33000362068">VAT Invoice</option> <option value="Corporate Query" data-id="33000362070">Corporate Query</option> <option value="Privilege Account" data-id="33000386553">Privilege Account</option> <option value="Moments" data-id="33000362069">Moments</option> <option value="Other" data-id="33000362072">Other</option></select> </div> </div>
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Order Number (this is a 9 digit number starting with 500, 600 or 700)
Further Details → Please attach images of your bouquet if you are referring to a "Product Issue"
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